Customer Relationship Management¶

Customer service and contact with a brand often determine the effectiveness of the customer experience in terms of conversion or abandonment. The following cloud-based connectors may assist shop administrators boost Magento eCommerce marketing and customer interaction.

dotdigital Engagement Cloud¶

This built-in subscription-based interface enables you to contact consumers across several channels, including emails, social media, messengers, and content marketing.

dotdigital Chat¶

Here's another critical option for an eCommerce store's chat. With its assistance, you may rapidly resolve client inquiries without forcing your consumers to navigate away.

Exclusion Rules¶

If you're doing dotdigital campaigns, be sure to include rules dictating when abandoned shopping cart or review emails must be sent.

This section allows you to describe criteria that will initiate a certain action.

For instance, it may be an email exclusion filter based on a certain property.